Building Great & Consistent Customer experiences - across every channel, every interaction, every day – is not so simple. The always on, digital multichannel world in which we live creates challenges for companies and customers alike. Companies, trying to adapt to a new world of connectivity, are faced with disconnected technology systems, data silos, outdated processes, and rising costs. Customers, increasingly empowered by technology, demand a better experience in exchange for their loyalty.

We have built our business around the concept and ultimate goal of aiding out clients maintain & grow their relationships with customers, because we know how crucial the relationship between brands and customers truly is. Industry-leading services help our clients unify the customer experience across the entire customer engagement value chain, delivering greater impact in terms of increased revenue, improved profitability and deeper customer loyalty.

Our Leadership team has deep Service, Operations, Partnership & Technology experience at brand name U.S. and International companies.

Our team lives/works in LATAM and U.S. today and has extensive experience supporting Clients – Customers in U.S., Europe and Asia.

  • ALEJANDRO GRAHAM

    CEO/FOUNDER
    CHIEF CUSTOMER OFFICER

  • ROGER PEÑA

    CO-FOUNDER/CIO
    CHIEF SECURITY OFFICER

  • DAVID LEVY

    Director of Business development

  • Patrick McKay

    SVP Partnerships
    GM North America

  • Federico Gadea

    Director of Global Service Delivery

  • TANIA SEQUEIRA

    General Counsel

  • Ali Viqhar

    GM Operations & Client Delivery

  • 2009

    Construction of accedo park first delivery center begins

  • Accedo signs Business Alliance with [24]7-Inc

  • 2010

    Completion of Accedo Park and First Delivery Center

  • Large US Retailer Signs Contract for 70 E-Commerce / Customer Care Agents

  • Phone Caption selects Accedo for On Line Transcription Services for the US Hearing Impaired

  • Large US Retailer Ramps to 250 FTEs

  • 2011

    Center becomes PCI Certified

  • Fortune 100 US Retailer Signs Contract for 90 Customer Care Agents

  • Delivery Center Rampsto 500 Agents for Holiday Season

  • 2012

    Fortune 100 Retailer adds second Line of Business with 90 credit card customer care agents

  • Fortune 100 Retailer adds Third Line of Business with Executive Responses Queue

  • Phone Caption selects Accedo for On Line Transcription Services for the US Hearing Impaired

  • Delivery Center Ramps Down to 250 FTEs after successful Holiday Season

  • 2013

    Retailer 1 Renews Contract and Doubles Head Count

  • Retailer 1 Renews Contract and Doubles Head Count

  • 2014

    Retailer 1 plans ramp up of 250 additional Customer Care agents by November

  • Retailer 1 plans ramp up of 250 additional Customer Care agents by November

  • 2015

    Major global communication company sign contract with Accedo in Colombia and begins operations with 380 agents

  • Retailer 1 Renews Contract and Doubles Head Count

  • 2016

    Construction of Accedo's second delivery center begins in Pereira Colombia

  • 2017

    Existing Mobile & Techology Client expands to 1,100 Associates, Serving 7 Business lines

  • 2nd Bucaramanga Colombia Center Opened

  • Accedo Colombia Team Reaches 1200 Associates

  • Accedo Earned/Ranked #1 (of 11) CSAT Intl. Provider for Fortune 50 Retailer

  • 2018

    US Healthcare Provider Selects Accedo as US Billing BPO Provider

  • Looking 4th Center Colombia. Expands FTE