AccedoServices

Solutions

AI Powered Contact Centers

Outbound

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Predictive/ Progressive/ Power/ Preview/ Manual Dialing

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Campaign and List Management

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Local Number Options

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Do Not Call Compliance

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Web Callback

Inbound

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ACD

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Speech-enabled IVR

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Visual IVR

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CTI Screen Pop

Common Platform

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Agent Scripting

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Voicemail

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Call Conferencing

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Toll-Free Numbers

Administrative

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Call Recording

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Historical Recording

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Real-Time Reporting

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Cloud APIs

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Data Import

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  • With a Cloud-based contact center service, agents can log in from anywhere — just need a laptop and Wi-Fi.
  • Communicate with customers through the channel they prefer. Whether it’s Phone, Web, Chat, Email, video, or Social, our partner solutions have you covered.
  • Our Omnichannel applications deliver better CX engagements and faster response times by empowering agents to handle inbound and outbound contacts from multiple channels all from a single, intuitive agent desktop.
  • Omnichannel Routing ensures that every interaction is delivered to the right resource at the right time, every time.
  • We provide everything you need to run an effective inbound, outbound, or blended contact center, including management applications such as real-time and historical reporting, recording, CRM integrations.